The AAHOA Broadcast

Skift: Hotel CEOs Concede a Lasting Labor Shortage May Reshape Guest Experience

| Nov 10, 2021
The chief executives of the world’s largest hotel companies recognize they have a labor shortage problem that isn’t going away anytime soon. “The baggage we carry as a result of laying off so many people in the pandemic … That is a hard one to overcome,” David Kong, CEO of BWH Hotel Group, said Monday at the NYU International Hospitality Industry Investment Conference. “People always feel like you’re going to abandon them in a crisis and there’s no safety net.” While the hotel industry saw a boost in hiring last month, the overall hospitality sector is still down about 1.4 million jobs from pre-pandemic levels. Kong’s statement is a rare moment of brutal honesty among hotel leadership.

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