The Asian American Hotel Owners Association (AAHOA) today released the following statement in response to the recent IHG ransomware attack:
Last week, IHG (InterContinental Hotels Group) reported that its technology systems had been subject to unauthorized activity, which resulted in IHG’s booking channels, Reservations & Customer Care (RCC) call centres, and internal systems, such as Merlin and the IHG Help Desk, being disrupted. As a result, hotel franchisees – including many AAHOA Members – across the country saw a complete shutdown in guestroom bookings during this outage.
Most of these franchisees are small business owners who can ill afford to write off unexpected losses in bookings, especially as they continue to recover from the long-lasting impacts of the COVID-19 pandemic.
Read AAHOA's Full Statement on IHG Security Breach