If you reopen, will they come or will they stay away out of fear for their health and safety? That was the central question being asked Thursday night at a reopening summit
organized by AAHOA Members Azim and Navroz Saju through their HDG Hotel Development and Management Group in Marion County, FL. “We’re focused on keeping our employees healthy, our guests healthy,” said Navroz Saju, CEO of HDG, which operates 18 hotels in Central Florida. Navroz said the state’s reopening was important, but that building consumer confidence is essential. Carol Dover, President and CEO of the Florida Restaurant & Lodging Association, said her group is implementing COVID-19 safety training classes and certification and will start promoting the training effort to the public in the coming weeks to try and assuage customer concerns about dining out or staying in a hotel.