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7 COVID 5.15

Webcast Series: Hotel Owners & COVID-19

In the wake of the impact of COVID-19 on the hospitality industry, AAHOA is bringing you a series of webcasts that will keep you informed and help determine next steps for your business. AAHOA is making these webcasts available to the industry, so be sure to share with those in your network, whether they're an AAHOA Member or not. 

Here’s what one recent attendee had to say about our COVID-19 webcast series:

"I really appreciate that AAHOA is bringing industry leaders who are providing feedback in dealing with these matters and can speak to their experiences. Their candid and straightforward responses are what is needed in these times of unknown. AAHOA is one of very few trusted sources for me. The fact that you all have quickly provided members information in a concise manner is impressive. I applaud you all for stepping up your initiatives to help us in these times."

AAHOA Chairman Biran Patel on AAHOA's COVID-19 Hotelier's Webcast Series
Biran Webcast Video Slides

Title

Date 

Time 

Description 
Getting Back to Business: How to Win Revenue and Influence Customers
 July 2

1-1:30 p.m. EDT

Presenter: Lily Mockerman, CRME, CEO, Total Customized Revenue Management (TCRM)

Did you know that word choices greatly impact the success of your hotel? Carefully constructed, truthful communication will reassure and attract your target audience, despite any challenges that may arise. Attend to look at some examples of both well- and poorly worded language choices, then discuss how you can maximize your hotel’s attributes in a positive way.

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Getting Back to Business: Building Trust through Transparency
 July 6 1-1:30 p.m. EDT

Presenter: Lisa Holmes, HR Consultant|Executive Coach|Speaker|Author, Strategic Performance of Los Angeles.

With widespread shelter-in-place orders slowly lifting across the country, businesses everywhere are finding their footing in a world changed by COVID-19. Now more than ever, open and honest communication is the key to fostering trust among stakeholders, employees, and the public. Join us to learn 5 proven strategies to utilize transparency to support a successful recovery and uniting as a team during these uncertain times.

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Getting Back to Business: The Easy Way to Get your PPP Loan Forgiven
 July 7

1-1:30 p.m. EDT

Presenter: Barry Moltz, Small Business Expert, Shafran Moltz Group, LLC.

The Paycheck Protection Program (PPP) was intended to be a free grant to small businesses. Attend this webinar to learn the simple steps you need to take to have your loan forgiven and how to fill out the application so you don’t have to pay your PPP funds back.

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Getting Back to Business: Service Delivery in the Era of COVID-19 – NEW 
 July 8

11-11:30 a.m. EDT

Presenter: Helen Horsham-Bertels, Principal, Bago Consulting LLC

Join us to explore the service experience in an era of masks, social distancing, and planning for the unknown. The pandemic has drastically impacted the hospitality industry, which thrives on people, community, social interactions, and personalized service. As travel increases, employees and guests are returning to a very different environment and experience. Things may have changed but expectations may be the same, if not higher. Attend to hear best practices and strategies to make your team successful.

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Getting Back to Business: Discrimination and Other Workplace Concerns -   NEW
 July 15

1-1:30 p.m. EDT

Presenter: John Mavros, Partner, Fisher Phillips

The Equal Employment Opportunity Commission (EEOC) recently warned employers not to discriminate against their older employees, even if it is inadvertent or for “benevolent reasons.”  The EEOC’s guidance also gave warnings about how to managing pregnant employees, Asian employees, and accommodations for employees who have family members vulnerable to COVID. Attend to gain more information on these important issues and how to avoid a discrimination lawsuit.

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Getting Back to Business: Success Strategies Part 1 – Service Through High Tech & Low Touch – NEW 
 July 16

3-3:30 p.m. EDT

Presenter: Tarun Kapoor, Managing Director, Kapoor & Kapoor Hospitality

The hospitality industry takes pride in taking care of the guest through exceptional service. Updated procedures involving social distancing, PPE, sanitization, frequent hand washing, etc., have flipped the traditional perception of guest service upside down. Join to learn about inexpensive cost-saving technology that can help you keep up or even get ahead of guests’ evolving expectations.

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Getting Back to Business: Success Strategies Part 2 – Increase Productivity with Cross Functionality – NEW 
 July 23

3-3:30 p.m. EDT

Presenter: Tarun Kapoor, Managing Director, Kapoor & Kapoor Hospitality

Many hotels have had to drastically downsize staffing to counter the lack of demand and loss of revenue. This has resulted in staff taking on responsibilities well beyond their job titles. Has the time come to revamp the old job descriptions? How can you increase your team’s productivity and efficiency? Attend to hear the answers to these questions and learn more about the benefits of training staff for cross-functionality.

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Getting Back to Business: Success Strategies Part 3 – Building and Revising Budgets in an Evolving Market – NEW 
 August 6

3-3:30 p.m. EDT

Presenter: Tarun Kapoor, Managing Director, Kapoor & Kapoor Hospitality

What comes to mind when you hear the term “budget?” I hear "dynamic, organic, and real-time financial management." The pandemic has forced businesses everywhere to revisit their 2020 and future budgets. Come join us to learn more about how to best update your current and future budgets while in a fluctuating market. Gain an understanding of how frequently you should revisit your budget and other factors to take into consideration.

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COVID 9 5.7

Forbes Travel Guide Providing Free Live Webinars for Hospitality Industry

The COVID-19 pandemic has severely impacted hospitality worldwide – resulting in widespread furloughs, layoffs, and closures of businesses across the industry. As an extra resource for hospitality professionals during this time, Forbes Travel Guide is providing complimentary live training webinars and videos to help you continue to prepare for the brighter days ahead.



 
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