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7 COVID 5.15

Webcast Series: Hotel Owners & COVID-19

In the wake of the impact of COVID-19 on the hospitality industry, AAHOA is bringing you a series of webcasts that will keep you informed and help determine next steps for your business. AAHOA is making these webcasts available to the industry, so be sure to share with those in your network, whether they're an AAHOA Member or not. 

Here’s what one recent attendee had to say about our COVID-19 webcast series:

"I really appreciate that AAHOA is bringing industry leaders who are providing feedback in dealing with these matters and can speak to their experiences. Their candid and straightforward responses are what is needed in these times of unknown. AAHOA is one of very few trusted sources for me. The fact that you all have quickly provided members information in a concise manner is impressive. I applaud you all for stepping up your initiatives to help us in these times."

AAHOA Chairman Biran Patel on AAHOA's COVID-19 Hotelier's Webcast Series

Biran Webcast Video Slides





Understanding Human Trafficking and Child Exploitation
January 28
3-4 p.m. EST

Presenters: Rebekah Covington, BA, Corporate Relations Coordinator, BEST; Kelly Mangiaracina, JD, King County CSEC Policy and Program Manager

This session will provide a detailed overview of human trafficking and its impact on children in particular. You will learn what it is, how it happens, and why it is so prevalent, as well as what makes certain groups more vulnerable to exploitation and how you can identify and respond to individuals in need. Experts also will discuss important red flags for hotel staff to help spot human trafficking.

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The ADR Pandemic: How to Avoid the Downward Spiral - NEW
February 2
3-3:30 p.m. EDT

Presenters: Tammy Gillis, CEO of Gillis Sales; Lily Mockerman, CEO of TCRM and Founding Partner of ThinkUp Enterprises

Uncertainty about COVID-19 continues to impact the hotel industry, affecting key performance indicators such as ADR. As a result, many hoteliers are facing the challenge of protecting rate in a low-demand environment. Join us for an eye-opening conversation with Lily Mockerman, CEO of TCRM and Founding Partner of ThinkUp Enterprises, and Tammy Gillis, CEO of Gillis Sales, to find out how hotels can avoid the “race to the bottom” as many demand generators are not expected to return until the second half of the year.

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Update on Hotels in CMBS Special Servicing: What's Next in Round Two?
February 3
3-3:30 p.m. EDT

Presenter: Ann Hambly, Founder & CEO, 1st Service Solutions

The recently passed  second round of the Coronavirus Aid, Relief, & Economic Security Act may provide some financial assistance to hotels suffering from the COVID-19 pandemic’s economic. What will recovery look like? What happens with an "uneven" recovery? How are CMBS special servicers reacting to the volume of distressed hotel loans and maturities on the horizon? What will special servicers do as the first and second rounds of forbearance expire? Join us as we give an update on CMBS special servicing and what is next.

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Employee Handbook Essentials: What Hoteliers Need to Know to Avoid Lawsuits
February 4
1-1:30 p.m. EDT

Presenter: John Mavros, Partner, Fisher Phillips

With employment claims on the rise in the COVID-19 era, hotels are finding that incorrect or missing staff handbook policies are drastically increasing the likelihood of being sued by employees, the cost of which can be significant. Join this informative webcast, presented by an expert employment attorney, to learn why an employee handbook is essential and what your handbook must address to protect your bottom line.

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Increase Guest and Employee Engagement by Confronting and Mitigating Bias on the Front Line
February 9
3-3:30 p.m. EDT

Presenters: Helen Horsham-Bertels, Principal, Bago Consulting LLC; Muriel Watkins, President, MRW Consulting Group International

Bias can happen anywhere, and when present, can lead to uncomfortable, unpleasant, and unsatisfactory experiences for both sides of the service interaction, often leading to very costly outcomes. Bias occurs naturally and often unconsciously; it must be recognized, confronted, and addressed as part of every organization’s employee and guest-experience initiatives. Join us as we explore the ways bias can show up in employee/guest interactions, the consequences, and di-biasing strategies that you can apply.

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How Our Hotels Increased RevPAR Indexes In 2020
February 11
3-3:30 p.m. EDT

Presenter: Ed Iannarella, President, Stonehenge Consulting Group

Hotel properties worldwide struggled to stay open last year amid the COVID-19 pandemic, and many were forced to close their doors permanently. How were our hotels able to thrive and achieve outstanding RevPAR indexes? Join us to learn our top 10 key strategies for success and the rationale behind them.

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The State of the U.S. Lodging Industry: CBRE's 2021 Outlook - NEW
February 24
3-3:45 p.m. EDT

Presenters: Robert Mandelbaum, Director of Research Information Services, CBRE Hotels’ Americas Research; Bram Gallagher, Economist/Senior Research Analyst, CBRE Hotels’ Americas Research

The outbreak of COVID-19 in 2020 led to a dramatic downturn in occupancy and revenue for the U.S. lodging industry. As a result, RevPAR and profit levels were among the lowest observed by CBRE in the 84 years they have been tracking the performance of U.S. hotels. Join us for a look at hotel performance in 2020 and our projected outlook for 2021 as it pertains to lower-priced, mid-priced, and upper-priced segments, as well as to the lodging industry as a whole.

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Conquering COVID-19 Webcast Series

COVID 9 5.7

Forbes Travel Guide Providing Free Live Webinars for Hospitality Industry

The COVID-19 pandemic has severely impacted hospitality worldwide – resulting in widespread furloughs, layoffs, and closures of businesses across the industry. As an extra resource for hospitality professionals during this time, Forbes Travel Guide is providing complimentary live training webinars and videos to help you continue to prepare for the brighter days ahead.


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